The outsourcing industry is maturing rapidly, resulting in huge demand. At Genpact, we realize that the winners will be those that offer real domain expertise that customers can rely on.
We leverage our deep domain knowledge in such industries as Banking & Finance, Insurance, Manufacturing, Transportation, Healthcare, Pharmaceuticals, Automotive, CPG/Retail, and Business Services, and use Lean Six Sigma principles to deliver business impact to our customers.
We believe in extensive and continuous training of our employees. Our training programs are designed to transfer the industry-specific knowledge and experience of our leaders to ensure we maintain our deep process and domain expertise across all industries in which we work.
Here’s what industry experts and analysts are saying about Genpact:
“Three things make Genpact stand out as a BPO provider: Its global delivery network...the excellence it has achieved in processes, and the relentless pursuit of quality through its Six Sigma initiative.”
Global Services magazine
“Its operational excellence and ‘Zero Surprises’ framework (for consistent and surprise-free service delivery) are built on Lean Six Sigma methodologies.”
Forrester
“FAO Research is highly impressed by the success Genpact has achieved in the outsourcing market worldwide.”
FAO Research
“Genpact…is now a Tier-One FAO provider in its own right, providing formidable competition against the likes of Accenture and IBM.”
Everest Research Institute
Genpact complements its extensive BPO services with leading-edge software and IT services that together maximize the outsourcing investment. With over 4,500 software and IT services employees in 10 operations centers across the globe, including China, Romania, the U.S., the U.K., Spain, and the Netherlands, Genpact provides support in such areas as ERP, IT Helpdesk and Business Intelligence & Data Warehousing. By applying Lean and Six Sigma process rigor to software and IT services, Genpact is able to offer significantly faster and smoother implementations and upgrade services.
