|
 |
Process Excellence
|
Genpact has extensive experience in transitioning and operating a wide range of business processes in such areas as Finance and Accounting, Supply Chain, Analytics, and Customer Relations. Our process expertise is complemented by our ability to work across time zones on multiple technology platforms and in diverse industries.
We apply the principles of Lean Six Sigma to eliminate defects and variation and to reduce inefficiency. We also develop and track operational metrics to measure process performance as a means of monitoring service levels and enhancing productivity.
Genpact has 35,500 employees, including over 5,500 Six Sigma- trained Green Belts, 300 Black Belts and 60 Master Black Belts, as well as more than 4,500 Lean-trained employees. This large number of employees with Lean and Six Sigma training helps infuse Genpact with a disciplined, analytical approach to everything we do.
Our ability to deliver continuous process improvement is an important part of the value we deliver to our clients. Continuously improving business processes offers ongoing productivity benefits and margin opportunities. This helps us deliver real business impact to our clients in the form of increased revenue, expanded margins, improved working capital, and increased satisfaction of end customers.
|
|
|
